Security and discretion
Who travelled, where, and with whom stays with us.
For many of our clients, privacy is a requirement. It is the reason they choose a private service at all. This page explains how we protect it in practice.
Our position
Your privacy, protected from booking to drop-off
A chauffeur sees and hears more of a client's life than almost anyone outside the household: the addresses, the routines, the telephone calls, the guests. That is a position of real trust, and we recruit, brief and manage our people with that in mind.
The same applies to our operations desk, which holds itineraries, passenger names and home addresses. We keep that information to the people who need it to do the job, and we do not talk about our clients, to the press, to other clients or to each other beyond what the work requires.
We sign a client's non-disclosure agreement on request, before any detail of the travel is shared, and the chauffeurs assigned to you can sign one too. Send yours with the first enquiry and it comes back signed before anything is arranged.
In practice
What our people do and do not do
- No name boards, or a name of your choosing, wherever you prefer not to be identified
- No conversation about other clients, and none about you
- No photographs, no social media posts, no autographs, ever
- Telephone calls and conversations in the car are treated as though they were not heard
- Collection points chosen to avoid crowded entrances where that matters
- Itineraries shared only with the chauffeur and desk staff working on that journey
- We are glad to sign a non-disclosure agreement, and to have chauffeurs assigned to you sign one
Your information
Held carefully, kept no longer than needed
We hold the personal information needed to plan and carry out your travel, such as names, contact details, addresses, flight details and preferences, and we handle it in line with UK data protection law. Some of it can be sensitive. A regular journey to a clinic, for example, says something about a person, and we treat travel records with that in mind.
If you would like to know what we hold about you, or to have it corrected or removed, contact us.
Clients with a security team
We work alongside close protection, not around it
Where a client has their own security detail, our chauffeurs take direction from the team leader on routes, timings, vehicle positioning and arrival procedures, and keep to the brief. Tell us what your team needs and we will plan to it.
Questions people ask
About privacy
Will you sign our NDA?
Yes, on request. Send it before sharing anything sensitive and we will return it signed.
Can we have the same chauffeurs each time?
Yes, and for privacy it is usually the better arrangement. A small, known team is easier to trust than a rotating one. See dedicated chauffeur.
Do you use subcontractors?
In London and Manchester, journeys are driven by our own chauffeurs. Elsewhere the car comes from our trusted global network, and we pass on only the information they need for that journey.
Can journeys be booked under a different name?
Yes. Many clients book under an assistant's name, a company name or a reference.
One contact, wherever you are