The Odyssey Standard
We deal with problems before you know they exist.
Most of what makes a journey good happens where the passenger never sees it. This is how we work, written down so you can hold us to it.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
Six principles
What the standard means in practice
One contact
A person who knows you and your travellers, with an operations desk behind them that answers at any hour. You never explain yourself twice.
Planned before the day
Routes checked for the hour, building access confirmed, the alternative ready. The flight is tracked from departure, so the car moves when the aircraft does.
Our own people and cars
In London and Manchester you are driven by chauffeurs we employ, in cars we own. Everywhere else the car comes from our trusted global network, and we say so.
Discretion as a habit
No names on boards unless you want them. No talk about who travelled or where. No photographs, ever.
Honest answers
If the train is quicker, we say so. If we cannot do something well, we tell you at once so you can look elsewhere.
One itinerary
Car, aircraft and yacht arranged together, so a change to one moves the others without anyone having to ask.
Why we wrote it down
A standard is only useful if you can check it
Every chauffeur company promises excellence. These are the standards we hold ourselves to on every journey. If we fall short of any of them, tell us: we would rather hear it and put it right than find out when you stop calling.
- Confirmation in writing before every journey, with your chauffeur's name and number
- The car in position fifteen minutes before the booked time
- Your flight tracked, and the chauffeur retimed without you having to ask
- One number, answered at any hour by a person who can see your booking
- Invoices itemised the way you asked for them: by traveller, entity, cost centre or reference
- No photographs and no posts, about you or anyone else who travels with us
- A call from us before you notice a problem, not after
Behind a single journey
What happens that you never see
- 01
The evening before
Flight, route and building access checked. The chauffeur is briefed on the passenger's preferences.
- 02
Before the car leaves
Vehicle prepared and checked. Water, chargers and any requests on board. Child seats fitted.
- 03
While you travel
Aircraft and traffic tracked by the operations desk. Timings adjusted without troubling you.
- 04
Afterwards
The journey is recorded, preferences updated, and anything that went less than well is followed up.
The detail
Read further
People and operations
Assurance
See it for yourself
Start with one journey
The simplest way to judge a standard is to try it. Book one airport transfer and see whether what we have described here is what happens.
We deal with problems before you know they exist