The questions people ask, answered plainly.

Send us the details through get a quote, call +44 2030 048300 or message WhatsApp on +44 7727 111747. We reply with a written quote for that journey. When you accept it you receive a written confirmation naming the vehicle, the chauffeur and a direct number for them.

Date and time, the full pick-up and destination addresses, the flight number or aircraft tail number if an airport is involved, the number of passengers and pieces of luggage, any child seats and their ages, and whether you want the car to wait between stops. Vehicle preference and the passenger's name help us brief the chauffeur properly.

Every journey is quoted on its own, because the vehicle, the hour, the day and the waiting time all move the figure. Pricing and how we charge explains how each service is priced and what can change a quote. Ask us for the journey you actually want and you will get an exact number rather than a range.

For an ordinary weekday transfer in London or Manchester, a day's notice is usually comfortable. For a specific vehicle, a large group, the Christmas and New Year weeks, or the event weeks when a whole city is full, ask in weeks rather than days.

Often, yes, and it is a normal part of the work. Telephone rather than email when the day has already gone wrong, so that somebody can start moving a car while you are still talking.

Tell us as early as you can and we will always try to be reasonable. The cancellation and amendment terms for your journey are set out in the confirmation you are sent, so nothing is decided after the event.

No. Many clients simply ask for a quote each time. An account makes sense when travel becomes regular, or when your finance team would rather have one invoice than twenty. See open an account.

In London and Manchester our chauffeurs are employed by us and drive cars we own and maintain. Everywhere else, cars come from our trusted global network of operators we have worked with for years, briefed by us to the same standard. We say which it is rather than letting you assume. See our chauffeurs and Manchester.

The core of the fleet is the Mercedes-Benz S-Class for one to three passengers and the V-Class for groups, luggage and families. If you want something else, ask us about availability for your dates rather than assuming from the fleet pages, as some vehicles are arranged rather than kept standing.

For regular travel, yes, and it is what we prefer too. A briefed colleague covers holidays and illness and you are told in advance. Dedicated chauffeur explains how a standing arrangement works.

Yes. Tell us the children's ages, weights and heights when you ask, and the correct seats are fitted and checked before the car leaves us. For a regular family arrangement the seat can live in the car.

That is hourly and as directed, booked for a period rather than a route, with the chauffeur waiting between stops. For a day of meetings across a city it is almost always the better arrangement. See executive roadshows.

Within the United Kingdom, yes, and it is often quicker door to door than it looks. See long distance and London to Manchester. Abroad, cars come from our trusted global network, booked and invoiced by us so you still deal with one contact.

Yes, with notice, so the right vehicle and the right chauffeur are assigned. Tell us about the chair, any transfer help needed and whether a companion travels. See accessible travel.

Yes. We track the flight number or the aircraft tail number from departure, and the chauffeur's start time moves with the aircraft. A delay in the air therefore does not use up the waiting time in your quote, and an early landing does not leave you standing.

Wherever you prefer: inside arrivals after passport control and baggage reclaim, at a named point in the terminal, or at the car if you would rather walk out. Tell us the terminal and we confirm the meeting point in writing. See meet and greet and Heathrow.

Where the private terminal and the handling agent permit it, yes, and at many of them it is routine. We arrange it with the handler in advance rather than turning up and asking. See private jet transfers and, as examples, Signature at Luton and Harrods Aviation at Luton.

Most of those in the United Kingdom and across Europe, and the ones our clients use elsewhere. Harrods Aviation, Signature Aviation and SW Global are partners of ours. The airports section has a page for each field we work at regularly, with the terminals on it.

Tell the desk and we reposition. The operations centre is staffed at every hour, so a diversion at two in the morning is dealt with by a person rather than a voicemail.

Yes, and the connection between the two is one of the things we are most often asked to hold together. We track both movements and keep the handling agent informed of your running time.

You give us the route, the dates and the number of passengers. We arrange the aircraft with operators, put the options in front of you with the aircraft type, age and cabin described, and handle the ground at both ends. How charter works sets out each stage.

It depends on the distance, the number of passengers and the luggage, and the honest answer is often smaller than people expect. Compare light jets, midsize jets, heavy jets and ultra long range jets, or ask us and we will suggest two or three.

A charter is priced for the whole aircraft for the whole trip, not per seat, and the quote breaks the figure down. What private jet charter costs explains what sits inside that number and what can move it.

An aircraft repositioning without passengers, offered at a lower figure because it is flying anyway. They suit people who can be flexible about the day and the time. See empty legs.

Yes, for city transfers, event access and journeys where the road simply will not work on the day. See helicopter charter and helicopters.

Usually, and it is one of the better reasons to fly privately. Tell us about the animal, or the skis, golf clubs, instruments or artwork, at the enquiry stage so the right aircraft and the right hold are chosen. See pet travel.

We put a shortlist of yachts in front of you for your dates and cruising area, arrange the charter with the yacht's management, and agree the itinerary with the captain. How yacht charter works takes you through it from first enquiry to disembarkation.

The advance provisioning allowance: a sum paid before the charter from which the captain settles fuel, food, drink, berthing and similar running costs at cost, accounted for and reconciled at the end. The APA explained covers it properly.

The prime Mediterranean weeks in late July and August, and the Christmas and New Year weeks in the Caribbean, are taken a long way ahead, often the previous season. Outside those windows there is far more room than people assume.

In some places, yes. It is a common way to see whether chartering suits you before committing to a week. See day charter.

Yes, and it is usually the point of asking us rather than anyone else. Guests, crew changes and provisioning runs are arranged around the yacht's movements. See Port Hercule, Monaco and Cannes Vieux Port.

An arrangement for people who travel regularly or who book for others: agreed rates, a named contact, and one invoice instead of a pile of them. Assistants, family offices and finance teams are the usual reason for opening one. See open an account.

Account clients are invoiced monthly, and the invoice can be split the way your finance team needs it: by traveller, entity, department, cost centre or matter reference. Tell us the reference you want carried and it appears on every line.

Ask us. We would rather shape the arrangement around how you actually travel than publish terms that would not fit you, so this is a short conversation rather than a form.

Yes. Journey records are available for queries, expense reconciliation and duty of care reporting. See travel management and duty of care in ground transport.

Only if you want it to. The default is a chauffeur who already knows the face and the flight, and who greets the passenger by name quietly rather than holding it up in a terminal. Say the word and we use a company name, a reference or nothing at all.

The people who need it to run the journey and no one else. Chauffeurs are briefed on the passenger and the plan, not on your business, and nothing is discussed outside the desk. See security and discretion.

No. No photographs, no social media, no autographs, no conversation about who travelled or where, to anyone, including other clients.

We are asked this often and it is never a difficulty. Send your agreement with the enquiry and it will be dealt with before anything is arranged.

Put that question to us directly rather than reading an answer written for everybody. It is not a subject we think belongs on a public page, and what is appropriate depends entirely on the assessment for your travellers. Speak to us.

Your contact, or the operations desk at any hour on +44 2030 048300. We would far rather hear it and put it right than find out when you stop calling. The Odyssey Standard sets out what you are entitled to expect.