It is one of the most loosely used terms in our industry. This guide sets out what the discipline actually involves, what the licensing in Britain does and does not cover, and the questions worth asking anybody who uses the phrase about themselves.
The problem with the phrase
When a client asks for a security-trained driver, they usually have one of four quite different things in mind. Sometimes it is a driver who has been taught to handle a car properly at speed and under stress. Sometimes it is a driver who does the planning work before a journey rather than following a satellite navigation screen. Sometimes it is a licensed close protection operative who happens to be behind the wheel. And sometimes, in truth, it is simply a wish to be looked after well by somebody discreet.
Those four things sit at very different points on a scale, they cost very different amounts, and only one of them is a regulated activity in the United Kingdom. Because the phrase is unregulated as marketing, anybody may use it, and a great many transport companies do. The purpose of this guide is to let you tell the difference, whoever you end up appointing.
We write it as a chauffeur company. Odyssey owns and runs its own cars and employs its chauffeurs in London and Manchester, and elsewhere cars are arranged through operators we know. What follows is an explanation of the discipline in general terms, not a claim about any particular person's qualifications.
The roles
| The role | What the person is there to do | How it is regulated | When it is the right answer |
|---|---|---|---|
| A chauffeur | Drive well, arrive on time, handle the door, the luggage, the route and the waiting, and be invisible for the rest of it. | As a licensed private hire driver, in a licensed vehicle, working for a licensed operator. Journeys must be booked in advance. | The overwhelming majority of journeys, including almost all business and family travel. |
| A security-aware chauffeur | All of the above, plus planning before the journey: the route at the hour you are travelling, the arrival point, the alternative, the wait, the discretion around the address. | The same licensing. The additional skill is training and habit, not a separate legal status. | Sensitive movements, publicly known passengers, unfamiliar cities, anything where a crowd or a camera is possible. |
| A close protection operative | Guard a person against assault or injury. Driving may be part of the deployment, but the protection is the job and the driving serves it. | A front line Security Industry Authority licence in close protection, held by the individual, with a linked qualification behind it. | Where a threat assessment by a security adviser says so. That assessment comes first, not the car. |
The third role is a security service. The first two are transport. Mixing them up is how clients end up paying for something they do not need, or relying on something that was never offered.
The licensing
In Britain the private security industry is regulated by the Security Industry Authority, which issues licences to individuals for defined activities. The front line categories are close protection, door supervision, security guarding, public space surveillance using cameras, and cash and valuables in transit, with a separate key holding licence and a non front line licence for managers and directors. Each front line licence is tied to a qualification and to identity and criminal record checks on the individual.
The point that matters for transport is this: there is no licence category for driving. A close protection licence is about guarding a person against physical assault or injury. It is not a driving qualification, it does not certify anybody's ability behind the wheel, and it is not required to drive a client anywhere. Equally, no amount of advanced driver training confers a security licence or any authority that goes with one.
So if a company tells you its drivers are licensed by the Authority, the useful follow-up is a narrow one: licensed in which category, held by which individuals, and to do what on this journey. A licence held by a manager somewhere in the business tells you nothing about the person who will collect you on Tuesday. See security and discretion for how we answer questions of this kind, and duty of care in ground transport for the wider set.
Advance work
Not the fastest route on a map, but the one that works at seven on a Tuesday morning with a bridge closed and a march in Westminster. That means checking closures, events and roadworks for the actual day, and having a second and third way in that do not share a single pinch point with the first.
Every building has more than one way in. A known side entrance, an underground car park, a courtyard, a service road behind a hotel. Knowing which one is available, who has to be told in advance, and how long the walk is from the car to the door is most of the work.
Where the car stands while you are inside matters more than people expect. A car parked legally, out of sight of the entrance, on the right side of the road for the departure, with the driver in it and reachable, removes most of what goes wrong at the end of an evening.
What happens if the meeting overruns by two hours, if the entrance is blocked, if a photographer is waiting, if the passenger wants to leave immediately. Agreeing that in advance with the principal's office, the venue and any security adviser is the difference between a plan and a hope.
On the day
Most of what looks like security in a well run journey is simply a set of habits applied consistently. None of it is dramatic and all of it is noticeable when it is missing.
Where transport ends
If a genuine threat exists, the right order of events is not to look for a driver. It is to commission a threat assessment from a security adviser, let that assessment set out what is proportionate, and then fit the transport to it. A protection team that arrives after the transport has been arranged usually has to undo the arrangements, which is expensive and slow.
When a client does travel with a protection team, the working relationship is straightforward and worth stating. The team leads. Routes, arrival points, timings and any change on the day are their call, and the transport provider takes instruction, drives, and keeps to the plan. Our chauffeurs are used to working that way alongside the security teams our clients already use, for example on the movements described on our security firms and diplomatic pages.
For everybody else, and that is most people, the honest answer is that a discreet, experienced chauffeur who plans properly and says nothing afterwards solves the thing the client is actually worried about. Privacy, predictability and not standing about in public are what most people mean when they ask for security. See our chauffeurs for how we think about that, and corporate chauffeur service or executive roadshows for the day to day shape of it.
Questions people ask
Four things. What training, delivered by whom and when. Which individuals hold which licences, and in what category. What the company will actually do differently on my journey. And what it will not do, which is the answer that tells you the most.
No. We are a chauffeur company. We drive, we plan the journey, and we work to the instructions of a client's own security adviser or protection team where there is one. If you need protection, engage a specialist and we will fit the transport around what they decide.
No. Driving is not a licensable activity under that regime. A private hire driver licence, a licensed vehicle and a licensed operator are what the law requires for a pre-booked journey.
Yes, and it is common. Tell us who they are and we will take the route, the arrival points and the timings from them rather than proposing our own.
We are happy to answer questions about training, insurance and vetting properly rather than in a brochure sentence. Ask us directly and the answer comes from the person who can give it.
Yes, considerably. Licensing, vehicle rules and what a local company means by the same words differ by country. Outside London and Manchester we arrange cars through operators we know, and we tell you who is driving.
The wider question
Our guide to duty of care in ground transport sets out the questions a travel manager or a risk colleague should put to any provider, in an order that makes the answers comparable. It is written to be forwarded.
In confidence
You do not have to explain the circumstances. Tell us the shape of the travel, what you would rather did not happen, and who else is involved, and the right person will call you back. We are glad to sign a confidentiality agreement first.
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