Several families, one standard. And none of them aware of the others.
A multi-family office needs a travel supplier it can recommend to any client without hesitation, and one that treats each family as if it were the only one.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
What usually goes wrong
The particular risks of serving many families
- A supplier recommendation reflects on your office. One poor journey becomes your problem, not theirs
- Information about one family reaching another, even innocently, through a chatty driver
- Each family wanting something different, and a supplier with only one way of working
- Costs that must be recharged accurately to the right family, with no cross-subsidy and no confusion
- Peak weeks when every family wants the same dates, and a supplier who cannot cover them all
How we work with multi-family offices
One relationship with your office. A separate one with each family.
Your office has a single point of contact with us, one agreement and one way of working. Beneath that, each family is set up as its own account: its own profiles, its own preferred chauffeurs, its own invoicing, its own confidentiality. Nothing about one family is visible to another, and the chauffeurs assigned to one do not discuss it with those assigned to the next.
Families differ, and we expect them to. One wants a dedicated chauffeur every day. Another travels rarely and wants an immaculate airport transfer four times a year. A third spends the summer on a yacht and needs aircraft, cars and berths arranged. They receive the same standard through arrangements that fit each of them.
Structure
How the accounts are arranged
- Your officeOne contact, one agreementA named person at Odyssey for your team, and the desk at all hours.
- Each familyA separate accountOwn profiles, chauffeurs, preferences and records.
- InvoicingPer family, per entitySent to your office, to the family or both, as each arrangement requires.
- ConfidentialityFamily by familyNDAs welcome at office level and for individual families.
Bringing a family on
A process you can repeat
- 01
Introduction
You introduce us, or handle everything yourselves. Both work.
- 02
Profile
Homes, regular journeys, preferences, authorised bookers, billing.
- 03
First journeys
We tell you how they went, so you hear it from us first.
- 04
Review
A periodic review across all families, for your office only.
In confidence
Tell us about your office
Share as much or as little as you wish. We are happy to sign an NDA before any detail is discussed.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
From multi-family office teams
Can families deal with you directly?
Yes, if you prefer. Some offices manage every booking themselves, others introduce us and step back. We follow your lead.
How do you keep families separate?
Separate accounts, separate records, and chauffeurs assigned family by family. See security and discretion.
Can you cover families based outside London?
Our own chauffeurs are in London and Manchester, with a trusted global network everywhere else, alongside the aircraft and yachts we arrange.
What happens in peak weeks?
Tell us early. The sooner we know which families need cover for Ascot, Wimbledon or the summer, the better we can plan.
One contact, wherever you are