Meet and greet. Someone is already there, holding your name.
Your chauffeur is waiting as you come through, with your name, a hand for the luggage and the car close by. No calls to make and nobody to look for: the journey starts the moment you land.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
The service
Met inside the building, not texted from a car park
Meet and greet means your chauffeur parks, walks into the terminal, and is standing in the arrivals hall before the aircraft is on stand. They greet your guest by name, take the luggage, and walk them to the car. Nobody is asked to find a pick-up zone, follow a pin on a map, or telephone a stranger while holding two cases and a coat. It sounds like a small thing. For a client arriving in a country they do not know, after a long flight, possibly in a language they do not speak, it is the difference between being looked after and being processed.
It is the arrangement we use for visiting clients and principals, for guests a company has flown in, for parents arriving to see children at school, and for anyone who would rather not work anything out at the other end. It is also what hotels and concierge desks ask us for when the arrival is one they will be judged on.
Every transfer is watched by an operations desk that tracks the aircraft from departure. If the flight lands forty minutes early the chauffeur is already inside. If it is delayed by three hours, their start time moves with it and nobody has to telephone anybody.
How it works
From the gate to the car
- 01
Before the flight
We confirm the chauffeur's name, mobile number and the car, and exactly where your guest will be met in that terminal. You can pass all of it on in one message.
- 02
While they are in the air
The flight is tracked from departure. The chauffeur's timing follows the aircraft, and we allow for immigration and baggage rather than for the scheduled landing time.
- 03
In the arrivals hall
Your chauffeur is inside the terminal, at the meeting point for that arrivals hall, with a name board unless you have asked for something more discreet.
- 04
Out of the airport
Luggage taken, trolley returned, a short walk to the car, and the route chosen for the hour of day. The guest is taken to the door and the bags carried in.
What is included
The things that go wrong otherwise
- Flight tracking on every arrival, including diversions and terminal changes
- A chauffeur inside the arrivals hall before the aircraft is on stand, not waiting in a car park
- A name board, or a discreet meet with no board at all where privacy matters more than convenience
- Waiting time allowed for immigration and baggage, explained clearly in your quote
- Help with luggage, trolleys, coats and anything oversized such as ski bags, golf clubs or instrument cases
- The chauffeur's name, photograph where you want one, mobile number and the car registration sent in advance
- The same care on the way out: departure timed backwards from check-in, and the guest walked to the right desk if they would like that
Where we meet
Airport by airport
| Airport | Where your chauffeur waits | Worth knowing |
|---|---|---|
| Heathrow | Inside the arrivals hall of the correct terminal | Terminals 2, 3, 4 and 5 are separate buildings a long way apart. We confirm the terminal from the flight, not from the booking. |
| Gatwick | Inside the arrivals hall, North or South Terminal | The two terminals are a shuttle ride apart. Getting this wrong costs twenty minutes, so we check it on the day. |
| Luton and London City | Inside the terminal | Both compact, so passengers are often out within minutes of landing and the chauffeur is in position early. |
| Manchester | Inside the arrivals hall of the correct terminal | Met by our own chauffeurs from our Manchester fleet, on the same basis as London. |
| Private terminals | At the terminal, and ramp-side where the operator permits | A different arrangement entirely. See private jet and FBO transfers. |
Meeting points inside terminals are signposted and occasionally move. We confirm the exact point before the day rather than relying on what it was last year. Cars wait at our cost while the chauffeur is inside the building; waiting time beyond the allowance in your quote is set out plainly.
Who books this
Most often arranged by
For guests and visitors
Request a quote
Tell us the flight
The airport, the date, the flight number if you have it, and the name your guest should be met with. We reply with a clear price and confirm exactly where they will be met. Nothing is booked or charged online.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
About meet and greet
Where exactly will my guest be met?
Inside the arrivals hall of their terminal, at the signposted meeting point, with a name board. We confirm the precise spot in writing before the day so you can forward it.
Can it be done without a name board?
Yes. For clients who would rather not have their name held up in public, the chauffeur waits discreetly, and your guest is given the chauffeur's name, photograph and mobile number in advance instead.
What if the flight is delayed, early or diverted?
We track it. The chauffeur's timing moves with the aircraft. If a flight diverts to another airport we re-plan and tell you or your guest what is happening.
How much waiting time is allowed after landing?
Enough for immigration and baggage on a normal arrival, and it is set out clearly in your quote. If you expect a slow arrival, tell us and we will plan for it.
Are these your own chauffeurs?
In London and Manchester, yes: our own employed chauffeurs in our own cars. Elsewhere we arrange transport through operators we know and say so plainly.