Your member asked at nine at night for a car at six. You need a supplier who says yes and means it.
A concierge is only as good as the suppliers behind it. We are the transport supplier you stop having to check up on.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
What usually goes wrong
Why suppliers let concierges down
- A yes on the phone that becomes a no two hours later, after you have told the member
- No confirmation you can forward, so you write one yourself and hope it is right
- A driver who hands the member a business card
- Requests outside London met with silence
- Nobody to ring when the member changes the plan at midnight
How we work with concierge teams
An honest answer, quickly
When you ask, we tell you straight away what we can do, and if we cannot, we say so at once so you can look elsewhere. When we say yes, you get a written confirmation you can pass to your member as it stands, with the chauffeur's name and number.
Your lifestyle managers deal with one desk for cars, private jets and yachts, at any hour. Our own chauffeurs cover London and Manchester. Elsewhere we arrange cars through operators we know, so a member's request in Nice or Dubai is one more message to the same people.
What members ask for
The requests we handle most
How a partnership works
Your member stays your member
- RelationshipYoursWe do not market to members we meet through you.
- RequestsAny hourBy phone, email or WhatsApp to a staffed desk.
- ConfirmationsForwardableWritten so you can pass them straight on.
- BillingTo you or the memberWhichever suits your model.
Talk to us
Tell us about your members
Tell us where your members are and what they tend to ask for. We will suggest a way of working together.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
From concierge teams
Do you pay commission?
Let us talk about how you prefer to work. We will propose commercial terms as part of a partnership.
Can you handle very short notice?
Often, yes. Call the desk and you will get an honest answer, not a maybe.
Can requests come from several of our lifestyle managers?
Yes. Tell us who is authorised and we will take instructions from any of them.
What about members abroad?
We arrange cars abroad through operators we know, alongside aircraft and yachts.
One contact, wherever you are