Heathrow's VIP service, currently branded The Windsor by Heathrow, is a private terminal for passengers on ordinary scheduled flights. The protocol is unlike an FBO, and the car has to be arranged differently. Here is how it works.
The terminal
How it works
The Windsor is a separate building with its own entrance, away from the passenger terminals. Guests are met on arrival at the building, taken to a private suite, and everything that normally happens in a queue happens in that room instead: check in, security and immigration are carried out privately by dedicated officers. When the aircraft is ready, the VIP team drives guests airside, directly to the aircraft steps or door.
Arrivals run in reverse. Passengers are met at the aircraft, driven from the stand to the suite, and immigration and luggage are dealt with while they sit down. They then leave from the building's own entrance, not from an arrivals hall. This is the single most important thing for whoever is arranging the car: there is no meeting point in arrivals, because the passenger never goes there.
Because everything is pre booked with Heathrow, the timings are firm. Guests are generally expected at the building a set period before departure, and after landing they can use the suite for a limited time before the car is needed. We ask you for Heathrow's confirmation rather than guessing, and we time the car to it.
Where we fit
Your chauffeur takes you from home, the office or the hotel to the entrance of the VIP building, at the time Heathrow has asked for.
Where we fit
Your chauffeur waits at the VIP building rather than in the arrivals hall, and is briefed on that before leaving.
An honest note
Heathrow's VIP packages have at times included a car to or from the building within a radius of the airport. For a short hop from a Heathrow hotel that is perfectly sensible and you should use it. It is less useful when the journey is a long one, when there are more passengers or more luggage than one saloon holds, when the car needs to wait, or when the same chauffeur is looking after a client for the rest of the week and knows how they like the morning to go.
So this is not a service we compete with. We work alongside it. Tell us what Heathrow has included and we will quote for the part that is left, whether that is the drive in from the Cotswolds, three cars for a family, or a car standing by all day at the other end.
Onward
| To | Quiet roads | Busy periods |
|---|---|---|
| Mayfair and Knightsbridge | 40 to 50 minutes | 60 to 90 minutes |
| City of London | 55 to 70 minutes | 75 to 110 minutes |
| Canary Wharf | 60 to 75 minutes | 80 to 120 minutes |
| Windsor and Ascot | 20 to 35 minutes | 30 to 50 minutes |
| Oxford | 55 to 70 minutes | 70 to 100 minutes |
| The Cotswolds | 1 hour 30 to 2 hours | Longer on a Friday |
Realistic ranges, not promises. The same figures as any other Heathrow departure point: the VIP terminal saves time inside the airport, not on the M4.
Request a quote
Date, flight number, whether you are using the VIP terminal, and the reporting or release time on your Heathrow confirmation. We reply with a clear price. Nothing is booked or charged online.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
No. Heathrow has no general business aviation terminal. The VIP service is for passengers on scheduled airline flights who want a private suite and their own security and immigration. For a private aircraft, look at Luton, Farnborough, Biggin Hill or Stansted.
At the VIP building's entrance, not in the arrivals hall. We confirm the address and meeting point with you in writing, because the branding and the building have changed before.
No. It is booked with Heathrow directly, by you or your travel team. We are not connected to the service and do not claim to be. We arrange the car around it.
Not for that leg. Tell us what is included and we will quote only for what is not, such as a long journey, extra vehicles, or a car that waits.
We track the flight from departure and the chauffeur's timing moves with it, exactly as for any other Heathrow arrival. See Heathrow transfers.
