Unhurried, assisted travel. Every kerb, seat and lift agreed before the day.
Travel for passengers who need a higher seat, a steadying arm, more time at the kerb or somebody to carry the bag and find the lift. We agree the details of both ends beforehand, so on the day nothing needs explaining at the kerb.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
How we help
What we can do, said plainly
Most of what makes a journey easier is time and attention, and that is what our chauffeurs give. A car that arrives early and waits with the engine running and the heating on. A chauffeur who comes to the door rather than sounding the horn. An arm to hold on the way down a step. A folding chair or a walking frame in the boot, lifted out and opened without being asked twice. A route chosen for a smooth surface and a kerb you can actually get out onto.
Our cars are Mercedes-Benz saloons and people carriers, and the higher seat and wide door of the V-Class make it the easier choice for many passengers. If you need a vehicle a wheelchair can be wheeled into and secured, say so when you enquire and we will tell you honestly whether we can arrange one for your date through an operator we know.
Our chauffeurs are not medical professionals or carers, so they will offer an arm but will not lift a passenger or move anyone between a chair and a seat. Where that help is needed, someone trained can travel with you and we will plan the journey around them.
What is included
The small things that decide the day
- The chauffeur comes to the door, helps to the car and back, and carries everything
- Extra time built into every journey, so nobody is hurried into or out of a seat
- A folding wheelchair, rollator, walking frame or sticks carried as a matter of course, and put back together at the other end
- Assistance dogs travel with their owner, always, at no extra charge
- The car positioned for the easier side: a low kerb, a dropped kerb, a flat forecourt or a covered entrance rather than whichever side the traffic prefers
- Set down and collection at the door of the building, with the chauffeur walking you in where you would like that
- Longer journeys planned with stops where the facilities are genuinely usable, agreed before you set off
The cars
One of these is easier than the other
For most passengers who find a low seat difficult, the V-Class is the answer and the difference is immediate.
Mercedes-Benz V-Class
Up to 7 passengers
A wide sliding door, a high seat you sit down onto rather than drop into, a proper grab handle and a step. Room for a companion, a folding chair and the bags, and a flat area at the back for anything awkward.
Mercedes-Benz S-Class
Up to 3 passengers
Softly sprung, very quiet and comfortable on a long run, with rear seats that recline. A lower seat, which suits some passengers and not others. Tell us and we will advise honestly.
How we prepare
The questions we ask first
- 01
About the passenger
How much walking is comfortable, whether a high seat or a low one is easier, what aids travel and whether somebody is coming too. You need tell us nothing about why.
- 02
About both ends
Steps at the door, the kerb, where a car can actually stop, whether there is a lift, and who will be there. This is the part that saves the day, and it is why we ask.
- 03
The plan in writing
The chauffeur's name and number, the vehicle, the time and exactly where the car will be. Sent to whoever is organising it as well as the passenger.
- 04
On the day
Early rather than on time. The chauffeur waits rather than circles, and the return is arranged to a message, not to a guess about when you will be ready.
Airports
Handing over to airport assistance
Airport assistance is booked through the airline, not through us and not through the airport, and it should be requested at least 48 hours before departure. That booking is what puts a wheelchair, a buggy or a member of staff at the door when you arrive. If nobody has done it, ask us and we will remind whoever is arranging the flight before it becomes a problem at check in.
On departure your chauffeur sets you down at the assistance point or the terminal entrance nearest to it, takes the luggage to the desk and stays until the assistance team has you. On arrival it works in reverse: we track the flight, the chauffeur waits, and because the assistance team often brings passengers out last, we allow for it rather than charging you for a delay that was always going to happen. See airport transfers and meet and greet.
Flying privately changes this considerably. The walk from the car to the aircraft steps at a private terminal is short, level and out of the weather, and the handling agent can usually bring the car very close to the aircraft where the terminal allows it. For a passenger who finds a main terminal exhausting, that is the single biggest improvement available. See private jet and FBO transfers.
Details worth knowing
Things people ask us to check
- Blue Badge baysUsed where the badge holder travelsA Blue Badge belongs to the holder and travels with them, so where you have one we can use the bays and the concessions that go with it. Tell us in advance and bring it.
- Assistance dogsAlways carriedNo extra charge, no notice needed and no conversation about it at the kerb. Telling us in advance simply means we bring the right vehicle.
- Mobility scootersAsk us firstSome fold or dismantle and travel easily in a V-Class. Others are too heavy to lift safely. Send us the model and we will tell you before the day rather than on it.
- WaitingBuilt in, not rationedAppointments run late and airports run later. We would rather quote a journey with realistic waiting than pretend a hospital discharge happens at the time on the letter.
Where this connects
Other pages that may help
Request a quote
Tell us what would help
The journey, the date, who is travelling and what would make it easier: a higher seat, help to the door, a chair in the boot, more time. You need tell us nothing about the reason. We reply with a clear price and confirm the chauffeur in writing. Nothing is booked or charged online.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
About accessible travel
Do you have wheelchair accessible vehicles?
Our own cars are Mercedes-Benz saloons and people carriers rather than wheelchair accessible vehicles. A folding chair travels in the boot and the chauffeur will handle it. If you need a vehicle a chair can be wheeled into, ask us and we will tell you honestly whether we can arrange one for your date.
Will the chauffeur help my mother out of the car?
They will offer an arm, open the door, take the weight of the bags and stay alongside. They will not lift or physically transfer anybody. If that is needed, someone trained should travel with you and we will plan the journey around them.
Can a carer or companion travel too?
Yes, always, and without ceremony. Tell us how many of you there are so we bring a vehicle with room to spare.
Is my assistance dog welcome?
Yes. Assistance dogs travel with their owner as a matter of course and at no extra charge.
Can we have the same chauffeur each time?
Wherever the diary allows, and for a regular arrangement we try hard to make it so. It saves explaining the same things every fortnight. See dedicated chauffeur.
Is this a medical or patient transport service?
It is transport, planned with care: the right car, help to the door and time built in. We carry no medical equipment and provide no clinical care, so where support is needed in transit it is arranged with a medical provider, and we are glad to work alongside one. See clinic and hospital transfers.
