Private healthcare. Every appointment and discharge covered, and one coordinator for the diary.
Chauffeur driven transport for private hospitals, clinics and international patient offices: comfortable cars, careful timing and complete discretion, with everything clinical left to your clinicians.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
Before you book
Careful transport, and nothing clinical
Odyssey provides chauffeur driven cars, with chauffeurs who help with doors and luggage, wait as long as the day needs and keep everything private. We are not a medical or ambulance service and provide no clinical care, so where a journey needs clinical supervision we will point you to a specialist provider.
What usually goes wrong
The problems a patient coordinator knows
- A discharge time that moves through the afternoon, with a car booked for a time that stopped being real at lunchtime
- Drivers who do not know the building, arrive at the main entrance, and cannot be redirected to the one the patient can actually use
- A family arriving from abroad on a long haul flight, with several cases, at the same hour as the first appointment
- Several appointments across London in one week at different addresses, each booked separately and none of them joined up
- Suppliers who discuss the passenger, the destination or the reason for the journey with anybody at all
- Invoices that arrive with no patient reference, no department and no way of reconciling them against the file
How we work with clinics and patient offices
Careful, and strictly transport
Most of the value is in the waiting. An appointment that was supposed to take an hour takes three, and a discharge that was set for two in the afternoon happens at half past five. We would rather hold a car for the day than book it against a time nobody can guarantee, which is why coordinators mostly ask us for as directed hours rather than point to point journeys.
The chauffeur is briefed on the building rather than the postcode: which entrance, where a car can wait without blocking an ambulance bay, whom to ask for at the desk, and whether the patient is being collected from the door or met inside. He helps with luggage and doors, and leaves anything clinical to the clinic.
Confidentiality is treated as the default. We never ask why anybody is travelling. Journeys can be booked under a patient reference rather than a name, chauffeurs do not discuss passengers or destinations, and nothing about a journey is repeated afterwards. We keep the information needed to run the journey and no more.
For international patients there is usually a longer programme behind the appointments: an arrival at Heathrow or a private terminal, a hotel or apartment near the clinic, a family with children who need moving during the day, a car for the accompanying relative while the patient is in a procedure, and a departure to plan around a follow up. We hold all of that with one coordinator. See medical and wellness travel and Harley Street.
What we are asked for
The journeys that come up most
Appointments and admissions
Hotel or home to clinic and back, timed for the hour and confirmed the day before.
Discharge days
A car held rather than booked, because discharge times move.
Airport arrivals
Patients and families met inside the terminal, with luggage handled calmly.
Family and companions
Relatives moved separately during the day, including school runs and shopping.
Longer stays
A regular chauffeur for a course of treatment lasting weeks.
Onward and home travel
Long distance journeys within the UK, and flights arranged where a family asks.
What we do
What we provide, and where we stop
Clear from the start, so everyone can plan with confidence.
- A comfortable car, a chauffeur and careful timing, for as long as the day needs
- Help with doors and luggage, as on any journey
- Complete discretion, with no clinical information asked for or held
- No clinical care, assistance, monitoring or medication, and no medical staff or equipment carried
- Not an ambulance service, and never presented as an alternative to one
- No medical advice or claims, and no endorsement of any clinic, hospital or treatment
The commercial side
Billed the way a clinic's finance office works
- AccountIn the hospital or clinic's nameOr in the name of an international patient office, an embassy health office or an insurer's UK representative.
- ReferencesPer patient fileYour reference or file number on every journey, with no clinical detail recorded by us.
- BookersNamed by youPatient coordinators, the international office, ward administration, the concierge desk.
- ReportingBy journey and referenceOne statement that reconciles against your own records without a week of chasing.
Where a patient is paying personally rather than through the clinic, we can bill them directly instead. Tell us at the time of booking.
For the coordinator
Tell us how your patients travel
Which sites, roughly how many journeys a week, whether patients arrive from abroad, and who in your office would be booking. There is no need to send any clinical or patient information; we do not need it and would rather not hold it.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
From clinics and patient offices
Are you an ambulance or a medical transport service?
We provide chauffeur driven cars, with chauffeurs who are careful, patient and discreet. We are not a medical transport service, so where a journey needs clinical supervision we will say so and point you to a medical provider.
Can the chauffeur help a patient who has limited mobility?
The chauffeur will help with doors and luggage and give the passenger all the time they need. Tell us the requirement in advance and we will plan around it, or tell you honestly if a care provider would serve the patient better.
Do you have wheelchair accessible vehicles?
Tell us what the passenger needs and we will confirm exactly what is available for your date before you commit.
What do you record about a patient?
A reference, a pickup point, a destination and a time. We do not ask for and do not want clinical information.
Can you hold a car through an unpredictable discharge?
Yes, and for discharge days it is what we recommend. See hourly and as directed.
Can you look after an international patient's family as well?
Yes, and it is usually the larger part of the work: school visits, shopping, days out and the departure. See international visitors.
Do you cover Manchester?
Yes. Our own cars and chauffeurs are in London and Manchester, with a trusted global network everywhere else. See Manchester chauffeur service.
One contact, wherever you are