Home after a procedure or hospital stay. A quiet car, driven gently, held until you are ready.
This is the journey people worry about and rarely say so. We make it easy: a car driven gently, timed loosely and kept private, by a chauffeur who knows not to ask.
- 20+years in private travel
- Ownedchauffeur fleet in London and Manchester, a trusted global network beyond
- 24/7operations desk, one contact
- 3services on one itinerary: car, jet and yacht
In partnership with Harrods Aviation · Signature Aviation · SW Global
What this is
The hard part is rarely the distance
Most journeys home after a stay in hospital or a day at a clinic are short. An hour across London, two hours to a house in the country, sometimes a flight and a car at each end. Nobody finds the distance difficult. What people find difficult is an unfamiliar driver, a time that keeps moving, a conversation they do not want to have, and a car taken briskly over speed humps.
All four of those are ours to solve, and none of them is clinical. A chauffeur who has been told nothing except an address and a rough hour can still drive so that the journey is easy, wait for three hours without a word about it, and get somebody through a hotel lobby without a name being spoken.
The practical version of all this is usually hourly and as directed: the car is held from a point in the morning rather than booked for a time, because discharge times move and a car released at eleven is not a car you can recall at two. Across a course of appointments most people also ask for the same person each time. See dedicated chauffeur.
The driving
What the chauffeur does differently
How a good driver drives when smoothness matters more than time. Nothing here is clinical.
- Braking and pulling away are done early and gradually, so nothing in the car moves suddenly, and the gaps left in traffic are larger than usual
- The route is chosen for its surface and its junctions rather than its length. A longer run on a dual carriageway beats a shorter one through twelve sets of lights and a road of speed humps
- Roundabouts, kerbs, ramps and multi-storey car parks are taken at walking pace, and the chauffeur will go round rather than over anything avoidable
- The car stops whenever you ask, as often as you ask, and the chauffeur will find somewhere sensible to pull in rather than pressing on to the next services
- On a long journey home the chauffeur suggests a stop roughly every hour, at somewhere with parking close to a door, and nobody has to ask for it
- Doors are opened and closed without hurry, and the chauffeur walks to the door with the bags and waits until the door is closed behind you
The cabin
What is already right when you get in
- TemperatureSet before you arriveThe cabin is brought to the temperature you asked for while the car waits, not after you are in it. Tell us warm and it will be warm.
- Blinds and glassUp, unless you say otherwiseRear and side blinds are raised before collection so that the car is private from the moment the door opens.
- The seatReclined and preparedWhere the car allows it the rear seat is set back before you arrive. A cushion and a blanket are there if you would like them, and a bottle of still water.
- QuietNo music, no scent, no questionsThe radio is off unless you ask for it, no air freshener or fragrance is used in the car, and the chauffeur will not make conversation unless you start it.
Any of this can be reversed. Some people want the window down, the radio on and someone to talk to. Tell us which, and it is simply noted against the booking.
Privacy
Nobody photographs anything, and nobody says your name
Our chauffeurs do not photograph clients, or vehicles with clients in them, at any time or for any reason, and that applies here more than anywhere. If somebody else is taking photographs at an entrance, the chauffeur will move the car, reposition to block the line of sight, or come back round to a side door, and will do it without being asked.
The chauffeur greets you by sight, not by announcing a name across a lobby or holding a board in a foyer, unless that is what you want. If you would rather the car did not wait outside the main entrance at all, say so and it will hold somewhere out of view until you send word.
Invoices describe a journey between two points. They do not need to name a clinic, a hospital, a consultant or a reason, and by default they do not. Travel records say a great deal about a person and we treat them accordingly. The full position is on security and discretion.
The other passenger
Whoever is coming with you
A relative, a friend, an interpreter, or a nurse you have arranged yourself. All of them travel as ordinary passengers and none of it needs explaining to us.
- The front seat is kept free, so a companion can sit beside the chauffeur or stay in the back beside you, whichever suits
- A companion can be collected from somewhere else on the way, or taken home afterwards as a separate leg of the same booking
- Where more room or a higher, easier seat helps, a V-Class is sent instead of an S-Class. Say which you would prefer and it is noted
- If somebody needs an adapted vehicle or specific assistance, ask us before booking rather than on the day: see accessible travel
- Luggage, a stick, a frame, a bag from the ward: all of it is handled by the chauffeur without discussion, and stowed where you can reach what you need
How the day runs
Held from the morning, not booked for a time
- 01
The night before
We confirm the address, the entrance, roughly when you expect to be ready and who is travelling. Nothing else, and we do not ask.
- 02
The morning
The car is in position and waiting from the hour you name. The chauffeur stays with it. One message when you are ready brings it to the door.
- 03
The journey
Driven to the brief above. A stop whenever you want one, a pharmacy or a house on the way if you have asked for it, and no conversation unless you begin it.
- 04
Afterwards
Bags to the door, and the chauffeur waits until the door is closed. If there is a follow up appointment, it can be the same car and the same person.
Longer journeys
When home is further than an hour
A drive of three or four hours is a different proposition and we plan it as one: stops chosen in advance rather than improvised, a departure set for the part of the day with the least traffic, and enough margin that nothing has to be made up. See long distance journeys.
Where the journey home involves flying, we arrange the aircraft alongside the cars so that one person holds the whole thing. Whether anybody is fit to fly, and on what terms, is a matter for the treating team and the airline or operator concerned, never for us, and we will not advise on it. What we can do is put the car at the aircraft steps where the terminal permits, keep the walking to a minimum at both ends, and hold the timings loosely. See private terminal transfers and private jet charter.
If the trip is to or from a clinic abroad, the same approach travels with it. Our own cars and chauffeurs are in London and Manchester, and a trusted global network covers everywhere else. The brief on this page is given to those operators in writing before the day. See medical and wellness travel for the destinations we are asked about most.
Our part in the journey
Careful driving, and nothing clinical
We provide the car and the chauffeur, and take care of the driving, the timing and the privacy. Our chauffeurs have no clinical training, so they give no care, monitoring, lifting or advice, and we carry no medical staff or equipment. If a journey needs any of that, a medical provider is the right choice, and we will tell you so before anything is booked.
Around the trip
Related pages
The service
In London
Request a quote
Tell us where from, where to, and roughly when
The two addresses, the entrance if you know it, roughly when you expect to be ready, who is travelling and anything you would like set up in the car. Nothing about the reason, please. We would rather not know and we will not ask. We reply with a clear price and confirm the chauffeur in writing. Nothing is booked or charged online.
Prefer to talk? +44 2030 048300 or WhatsApp, at any hour.
Questions people ask
About the journey home
Is this a medical transport service?
No. It is a chauffeur service: careful driving, flexible timing and privacy. We carry no medical staff or equipment, and our chauffeurs have no clinical training and give no care, monitoring, lifting or advice. If a journey needs clinical support, a medical provider is the right choice.
Will the chauffeur ask what happened?
No. He will not raise it, and if you raise it he will not pursue it. The booking reaches him as two addresses, a time and any preferences you have given, and nothing else.
What if we are not ready at the time we said?
That is expected, and it is why we suggest holding the car from a point in the morning rather than booking it for an hour. The chauffeur stays with the car and waits. An over-run costs you time and nothing else.
Can the car avoid the main entrance?
Yes. It can wait out of sight and come to a side door when you send word, and the chauffeur will greet you by sight rather than by name. If anyone is photographing an entrance, he will move the car without being asked.
Can somebody travel with the person being collected?
Yes, and it is entirely ordinary. A relative, a friend, an interpreter or a nurse you have arranged travels as a passenger. The front seat is kept free so people can sit where they want to.
Can you do the same abroad?
The brief travels, yes. Our own cars and chauffeurs are in London and Manchester, and a trusted global network covers everywhere else. The requirements on this page are given to those operators in writing beforehand.
One contact, wherever you are